Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mmendoza_83@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mmendoza_83@icloud.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mmendoza_83@icloud.com.
Return & Refund Policy
Last updated: September 7, 2026
We want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can help.
Returns
You may request a return within 7 days of receiving your order for eligible products that are unused and in their original condition.
To request a return, please contact our customer service team before sending anything back. Do not send a product back without receiving return instructions from us first.
For returns due to a change of mind, ordering the wrong size/color, or another reason unrelated to a product defect, the customer may be responsible for return shipping costs.
Returned products must be in their original condition and may be subject to inspection before a refund is approved.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. Please include: your order number, a description of the problem, clear photos or video showing the issue, and photos of the product and packaging when applicable. Depending on the situation, we may offer a replacement, partial refund, or full refund.
Missing Items or Accessories
If an item or accessory is missing from your order, contact us with your order number and details of what is missing. Depending on the circumstances, we may arrange for the missing item or accessory to be sent or provide another appropriate resolution.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier. We may request additional information or documentation from the carrier before determining whether a refund or replacement can be provided.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, contact us with your order number. We will review the tracking information and work with the shipping carrier and our fulfillment partner to determine the appropriate resolution.
Refunds
Once your return or claim has been reviewed and approved, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account. Shipping charges, taxes, and other fees may not be refundable depending on the circumstances of the return or refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, shipped, customized, or otherwise entered fulfillment may not be eligible for cancellation.
Important Information
Return and refund eligibility may vary depending on the product and circumstances of the order. Certain customized, personalized, pre-order, or otherwise non-returnable products may be subject to different rules. We reserve the right to review each return or refund request individually and to deny requests that do not meet the requirements of this policy or applicable law. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
If you have a question about a return, refund, damaged product, or order issue, please contact our customer service team at mmendoza11909@yahoo.com with your order number and a description of the issue.